The Priority Services Register

Once registered, customers may receive tailored support including advance notice of power cuts, help with meter readings, and access to alternative heating or cooking facilities in emergency scenarios.

Eligibility summary :

• Are of pensionable age
• Live with a chronic or long-term medical condition (e.g. respiratory illness, mobility limitation)
• Use medical equipment reliant on electricity (e.g. dialysis machines, ventilators)
• Have a disability as defined under the Equality Act 2010
• Have hearing or visual impairments
• Have a mental health condition that affects communication or decision-making
• Are recovering from a short-term medical event (e.g. surgery)
• Are pregnant or have children under 5
• Require extra communication support due to language or literacy barriers
• Require temporary support after a bereavement or hospital stay

Click the link below for more information.

The PSR – The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity or gas supply – PSR