New Helpline Number for Power Cuts

Many people don’t know who to contact during a power cut and wrongly call the electricity supplier shown on their bill. A new telephone number has been set up to help people get through to their local electricity network operator – the company responsible for the power network that delivers electricity to their door.

From Tuesday 6 September 2016 the new number to call will be 105.

It’s a free, easy-to-remember number that people can call to report or obtain information about a power cut in their area. It puts callers through to the people who will repair their local power network and restore their power.

“Sudden power cuts can occur at any time and can place some people under severe stress, especially older and vulnerable residents living alone, and the 105 telephone number will help them to find out what is happening as quickly as possible.”

The 105 number will be available to electricity customers in England, Scotland and Wales. The number can be accessed from most landlines and mobile phones. It doesn’t matter who you choose to buy electricity from – anyone can call the new number.

The number is jointly funded by electricity network operators – the companies that manage the cables, wires and substations that bring electricity into homes and businesses. Network operators can also be contacted directly by phone or via their website, and most network operators can be contacted through social media too.

The public can also call 105 if they spot damage to electricity power lines and substations that could put them, or someone else, in danger. If there’s a serious immediate risk, the emergency services should also be contacted.

Visit to find out more about the new 105 telephone number and electricity network operators.

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